All the Website prices are inclusive of 15% GST unless mentioned. Due to no of emails we will try our best to reply in 2 working days.
Mobile IPad Laptop parts are third party manufacturing or OEM and not made by Apple Samsung Acer Dell Toshiba Asus Lenovo HP IBM Sony or any other respective company.
This is a non-refundable fee to be paid up front. It covers the time spent by the technician’s in disassembling, diagnosing or assessing the issue to certain cause and resolution. Outfall charges are extra as per the distance and time spent while resolving the problem and the quotations gives to the customer before going through the problem would be an approx cost , cost may increase or decrease as per the problem.
Software & Hardware Cover
All PC Laptops iPad Mobile comes with Hardware warranty only. We do not provide any Warranty/Service/Refund related to software, Windows, Virus or Gaming Issue.
Estimated delivery for any product is 2-7 Working days within new Zealand unless otherwise specified.
We will only deliver Products ordered to a location where we provide delivery services. You acknowledge and agree that any person at the Delivery Address who receives the Products is authorized by you to receive your order. If you have ordered any fragile products like LCD, Mobile Screens, etc., please check your order for transit damage before signing the courier. In case the product is damaged on delivery please do not sign the courier and contact us or courier company with in 24 hourse of delivery to process insurance claim with the courier company.
We have adjusted the actual weight of an item to match the shipping price which system calculate according to weight. TES Limited can cancel any order for Incorrect shipping charges.
Please contact us for any export terms and conditions.
This returns policy is applicable to all purchases made from TES LIMITED either online at www.teslimited.co.nz or in store or on trademe.
Please contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please check manufacturer website for warranty contact details.
To return a product to TES Limited directly, please complete our RMA return form.
Changing your mind / purchasing the wrong product by mistake
We don’t refund If you change your mind after making a purchase, or realise you have purchased the incorrect item.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, Please contact us with in 24 Hours of delivery. TES Limited will supply the correct product or issue a credit / refund if out of stock.TES Limited can arrange the collection of the incorrect product by courier if you purchased online.In order to supply the correct product or credit/refund, the incorrect product will first need to be returned to us in its original conditions and product supplied must be in resalable / unused condition..
Products damaged in transit
If you receive an item with damage in transit it must be reported to TES Limited within 24 hours of delivery, failure to do so warrants the receiver taking full responsibility for the item(s) affected. Please fill our RMA form prior to any item being returned. Photo verification of the item(s) you received and the damage is required so TES Limited can process the claim with the courier company. The courier company will collect the goods from your delivery address once the above is complete. This process can take up to 10 working days. Please note that for your claim to be accepted you must retain the original packaging material used to deliver your order.
Products that are faulty upon arrival / first use
If the product you received is faulty upon arrival / first use ,Kindly contact us with in 24 hours of delivery. TES LIMITED will either repair or replace your product, or issue a credit / refund where a suitable replacement is not available. In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
Note : Its buyer responsibility to send the faulty items to our office for testing/checking and buyer will pay fright charges and we will send replacement at our cost or issue refund.
Products that are faulty within the warranty period
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, TES LIMITED will repair or replace your product or issue a credit / refund where a suitable replacement is not available.
In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement.
Returns of this nature can be made any time within the warranty period and Buyer is responsible for all fright charges in this case.
We can try to process warranty repair in 3-6 weeks time but can go longer in some cases. we will inform you asap.
Mobile and IPad Parts Warranty
No Warranty or Refund for Mobile and IPad Parts if installation is done by the buyer. Parts are tested (Manufacturer) before shipping or pickup. We provide 15 days warranty for all parts if we repair Mobile and IPad in store. We recommend qualified and professional technician to use Mobile and IPad parts for installation.
Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you. Customer is responsible for return fright charges with in warranty period or Pickup from store .
In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the goods value. Delivery, service and assembly or any other fees are not refunded at all.
Cancellation Of An Order
We may cancel whole order or any part of an order (including any orders that we have accepted) without any liability to you at any time if:
1. The Products in that order are not available.
2. There is an error in the Product Price, Delivery Charges or Product description posted on the website for the product
in that order.
3. That we reasonably believe your order has been placed in breach of these terms and conditions.
If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order and we will issue a refund if you don’t want any other product.
Fees & Charges
The purchase price of each Product is shown on the listed Website at the time you place your order. The purchase price of a Product on the Website may not be the same or correspond to the prices in any of our store for the same Product and we are not obliged to match any prices. All fees and charges identified in these terms and conditions and all prices for the products are Inclusive of 15% GST and Excluding delivery charges if not mentioned on our website.
1.You are bound to pay us the price once we accept your order.
2.The price you pay will be increased by the amount of GST, other taxes and duties which may be applicable and
3.We can revise our prices at any time prior to accepting your order.
4.Purchase prices are given in New Zealand dollars(NZD) unless otherwise stated.
We are happy to provide a quotation for any service on request however in some cases we may charge a small fee to diagnose the fault. And the quotation provided will be an estimated cost of repair and may increase/decrease during repair or diagnosing the problem.
We accept cash, Eftpos and bank deposit (Banking payment page screen shot provided prior to collection) for all services and products.
We are happy to provide an invoice for products or services and prefer payment prior to collection.
Items left with us for repair that are not collected within 45 Days may be sold to recoup our repair costs however we will make every effort to make contact with you.
Products and upgrades require payment in full before delivery/shipping.
Custom computer builds require a 25% deposit on ordering with the balance due prior to delivery / shipping.
Web design contracts require a initial 25% deposit and may require progress payments to be made.
Goods sold remain the property of TES Limited until the invoice is paid in full.
Payments & Credit
Unless Tes Limited has agreed to extend credit to purchaser, payment is to be made by cash, Eftpos, Bank transfer before delivery. Payment by any type of bank transfer will not be considered payment until the payment has been fully cleared into Tes Limited’s bank account. Where credit terms have been agreed, payment must be made in full by the invoice due date.
Overdue Payments will be charged 15% interest rate PA and Debt Collection Agency Fees and any other fees/charges to recover the outstanding payment.
We welcome your feedback and will address any complaints as quickly as possible. We request you to notify us by email within 24hrs if you notice any problems with our service. Your product will be tested and working prior to collection or delivery. If any issues occur once in your possession please let us know within 24 hrs. Additional issues can occur and are not always as a result of the original repair.
We are committed to protecting your privacy. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Tes Limited will be considered strictly confidential.
We take every precaution to ensure our web site will not harm your computer system or data, however we cannot be held liable for any damage or loss resulting from visiting our website.
TES Limited reserves the right to modify and vary these terms and conditions at any time.
TES Limited shall not be liable for any claims regarding the physical functioning of product or the condition of the product supplied before, during or after sales and services.
In no event, TES Limited will not be liable for any loss of data or loss of revenue or profits or any other loss, however caused, before during or after sales and services.
TES Limited liability of any kind with respect to sales and services, shall be limited to the product price or price for the services.
ACTS OF GOD
Tes Limited cannot be responsible for any loss or damage directly or indirectly resulting from an Act of God or anything which is beyond or control. This will include floods, natural disasters, fire, armed conflict, labour disputes, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond our control.
Compliance With New Zealand Applicable Laws
These terms and conditions are governed by the New Zealand and any dispute under them shall be subject to the jurisdiction of the Courts of New Zealand
Laybuy Terms and Conditions mentioned on www.laybuy.com. Tes Limited is not liable for any laybuy related problems.
Terms and Conditions can be changed anytime without prior notice