This returns policy is applicable to all purchases from Tes Limited Directly or Trademe / All Goods Purchases.
RMA Processing time is 1 – 6 weeks but can take longer in some cases .
Please Note :- Phone Support will be charged $90 + GST an hour minimum in all cases ( Warranty / Non Warranty ) and after that 30 mins block charges ( $45 + GST ) apply.
Please contact the manufacturer directly to troubleshoot your product or to request a warranty repair.
To return a product to TES LIMITED directly, please complete our Request A Return form.
Changing your mind / purchasing the wrong product by mistake
We don’t refund if you choose wrong or Change of mind after Purchase.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, Please contact us with in 24 Hours of delivery. TES Limited will supply the correct product as per purchase or issue a credit / refund if item become out of stock. TES Limited can arrange the collection of the incorrect product by courier if you purchased online.In order to supply the correct product or credit/refund, the incorrect product will first need to be returned to us in its original conditions / Unopened Box and product supplied must be in unused condition..
Products damaged in transit
We recommended to check your Item for Transit Damage before Signing the Courier, Don’t Accept the Courier if item is damaged during transit. If your product has been damaged during transit to your delivery address and you have not checked on signing the courier, You must notify us within 24 hours so that we can contact Courier Company for Claim.Failure to do so warrants the receiver taking full responsibility for the item(s) affected
Courier company will arrange the collection of your product for Inspection so Please keep the original packing.
This process can take up to 10 working days. Please note that for your claim to be accepted you must retain the original packaging material used to deliver your order.
Tes Limited can only process claim after courier company investigation.
Products that are faulty upon arrival / first use
All returns request must be made within 48 Hours of purchase/delivery. Please contact us via email and explain the issue, We need to understand the issue before we process your request.
If the product you received is faulty upon arrival / first use, TES Limited will either repair or replace your product, or issue a credit / refund where a suitable replacement is not available.
In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
Products that are faulty within the warranty period
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, TES LIMITED will repair or replace your product or issue a credit / refund where a suitable replacement is not available.
In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement.
Returns can be made any time within the warranty period and it is buyer responsibility to cover any costs of returning the product to us & replacement shipping cost if Collecting from Store not possible.
Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations, there will be an admin/handling fee equal to at least 30% of the goods value. Delivery, service and assembly fees are not refunded at all.
Mobile / IPad Parts
Mobile and IPad Parts required Certified Technician Install Only. Technician Please test Before Install. Do not remove any stickers or protective film when testing.Only Install if you are Satisfied. Note No Warranty / No Refund / No Claim for End / Unauthorized User Installation. Technician NO Warranty for Incorrect Installation or Damage before and after installation.
Please Note :- For the better and accurate solutions, We recommend to fill either Request A Return form or email us. On call discussion can lead misunderstanding of the issue.